At Victor Shutter, we want to ensure that you’re completely satisfied with your purchase. If you are not fully satisfied with the product you received, we are happy to assist with returns and refunds under the following conditions:
- Return Period: You may return your item(s) within 7 days from the date of delivery.
- Condition of Return: The item(s) must be in unused and original condition, with all packaging and labels intact.
- Refund Process: Once we receive the returned item(s), our team will inspect them. If everything is in order, we will process your refund. Refunds will be issued in the same manner as your payment method (Cash on Delivery).
- Return Shipping: The customer is responsible for return shipping costs. Please ensure the package is well-packed to avoid damage during return shipping.
- Damaged or Incorrect Items: If you receive an item that is damaged or incorrect, please contact us within 3 days of receiving the product. We will arrange for a replacement or a full refund.
If you need to initiate a return or have any questions about the process, please contact us [email protected]..